Shipping and Payment

Payment Options | U.S. Shipping | International Shipping

Payment Options

U.S. Payment Options:
Money Orders or Bank to Bank Wire transfers are preferred, but MasterCard, Visa, and Paypal are also accepted. We will only use Paypal if the buyer has a VERIFIED Paypal account and the buyer's shipping address is CONFIRMED.

Personal Checks are also accepted, but shipment of your item will be delayed until your check clears my bank (usually 5-10 business days)

International Payment Options:
Bank-to-Bank Wire Transfers are preferred, we will also accept Western Union Wite Transfers. Paypal may also be accepted...please confirm this via email with me first before using this payment method.

U.S. Shipping Policies

We will pack your item very carefully and ship all cues via FEDEX 2-Day, FEDEX Home Delivery, or USPS Priority Mail (customer's preference) AND your package will be insured for the full amount of the purchase price to avoid any loss incurred due to mishandling by the shipper.

There is a flat fee of $25.00 USD to ship a cue to any of the lower 48 States. We will insure the package for the value of the product that is being shipped. Shipping to locations beyond the lower 48 states will require additional shipping charges that will be determined at the time of purchase.

Once we have shipped a package, the customer will receive an email with the tracking number for the package. New2YouQ's is not responsible for the package once it has been turned over to the shipping company. Any damage or loss of package will be the sole responsibility of the shipping company that was used to ship the package. We will work toward resolution with the customer and shipping company if there is damage to a package, or if a packaged is lost. The settlement for damage or loss of a package will be the sole responsibility of the shipping company.

International Shipping Policies

As above, we will pack your cue, case, or accessories very carefully and work with you on how you would like your cue shipped. Some of my customers prefer FedEx or DHL, and some prefer using USPS.... we are flexible, and as long as the customer accepts the charges (including any duties or taxes incurred), we will ship it any way you want to. Please send us an email and discuss your preferences and we will tell you what the approximate costs will be with the various options available.



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